Survey Reveals Room for Improvement in Employers' Receptiveness to Feedback

MENLO PARK, CA -- More and more managers profess to having open door policies, but just how comfortable are employees in approaching the boss? In a new nationwide consumer survey, only 38 percent of working men and women report that their managers are very willing to listen to new ideas and suggestions for improvement.

The survey was developed by OfficeTeam, a leading staffing service specializing in highly skilled administrative professionals. It was conducted by an independent research firm and includes responses from 675 men and women, all 18 years of age or older and employed.

Survey respondents were asked, "How would you rate your manager's willingness to listen to new ideas and suggestions for improvement?" Their responses: 

Very willing......................... 38%
Somewhat willing................... 44%
Not willing at all..................... 15%
Don't know/no answer........... 3%

"Good suggestions can come from all levels of the organization, and employees who interact regularly with clients or vendors can offer especially valuable feedback for improving products and services," said Diane Domeyer, executive director of OfficeTeam. "While most respondents note their managers to be at least partially receptive to ideas, the results show there is still some level of doubt or inaccessibility."

Domeyer points out that welcoming employee input is a great motivational tool. "Allowing staff to assume a proactive role in offering ideas and taking ownership in growing the business increases both morale and productivity," she said. "As an added benefit, by rewarding innovation, managers encourage continued creativity and reduce turnover."

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