Survey Shows Administrative Staff Play Major Role in Executive Effectiveness

MENLO PARK, CA -- While administrative professionals often work behind the scenes, the significance of their contributions is front and center for the executives they support. In a new survey, a large majority (85 percent) of executives polled said their administrative assistant is important to their success.

The survey was developed by OfficeTeam, a leading staffing service specializing in the placement of highly skilled administrative professionals. It was conducted by an independent research firm and includes responses from 150 senior executives at the nation’s 1,000 largest companies.

Executives were asked, “How important is your administrative assistant’s role to your success?” Their responses: 

Very important   48%
Somewhat important   37%
Somewhat unimportant   8%
Very unimportant   5%
Don't know/no answer       2%

“Behind every successful business leader is an outstanding assistant,” said Diane Domeyer, executive director of OfficeTeam. “Administrative support roles are expanding, and managers now rely on their assistants more than ever for project management, research and budgeting tasks, in addition to their traditional responsibilities.”

With Administrative Professionals Week (APW) approaching (April 22-28), managers should start planning how they will acknowledge the contributions of support staff. “The most effective forms of recognition -- such as the chance to attend a professional conference or seminar, or recognition in front of managers and colleagues -- have a lasting impact,” Domeyer said.

OfficeTeam and the International Association of Administrative Professionals recently conducted a separate survey of more than 300 administrative professionals to determine how they have been recognized during past APW celebrations. Here are a few examples: 

  • “My boss acknowledged my contribution through a company announcement and reimbursed me for a professional development seminar and dinner.”
  • “There was a huge banner and all kinds of presents in my office.”
  • “My manager nominated me for the administrative professional of the year award.”
  • “My company provided financial support for my education.”
  • “My manager stood up at an APW event to tell everyone how important administrative professionals are to the company.”

OfficeTeam has more than 300 locations worldwide and offers online job search services at

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