Survey Shows Employers Act on Exit Interview Feedback

MENLO PARK, CA -- The information provided by departing employees during exit interviews doesn’t fall on deaf ears; it often makes a difference, a new survey suggests. More than three-quarters (76 percent) of executives polled said they “always” or “somewhat frequently” act on information gathered during exit interviews.

The survey was developed by OfficeTeam, a leading staffing service specializing in the placement of highly skilled administrative professionals. It was conducted by an independent research firm and includes responses from 150 senior executives at the nation’s 1,000 largest companies.

Executives were asked, “How often do you act on information gathered during exit interviews with departing employees?” Their responses: 

Always   19%
Somewhat frequently   57%
Rarely   11%
Never   6%
Do not conduct exit interviews   6%
Don’t know      1%

“Whether or not they are leaving on good terms, employees should take the time to share their insight and suggestions for improvement,” said Diane Domeyer, executive director of OfficeTeam. “It’s not always easy to offer constructive criticism, but this feedback is valuable to the employer, as long as it’s delivered diplomatically.”

OfficeTeam offers the following advice for exiting on the right note:

  • Avoid burning bridges. Even if your work experience was not always smooth sailing, keep your interaction in the meeting positive and professional. Avoid negative comments about individual supervisors or coworkers.
  • Keep it constructive. Managers want information they can use to make improvements in policies and procedures, department structure, and corporate culture. Offer feedback and suggestions that can lead to change.
  • Be candid but accurate. It’s often difficult for supervisors to get honest feedback from current employees, so your candor will likely be appreciated. Be as truthful as you can, but be mindful that what you say could have an impact on other people’s careers.

OfficeTeam has more than 300 locations worldwide and offers online job search services at

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